Privacy Policy
Effective Date: 28 June 2025
InnovAssess is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or utilize our medical assessment services.
1. Information We Collect
We collect information necessary to provide our services and manage our operations. This may include:
Personal Identifiable Information (PII): Name, contact details (address, phone number, email), date of birth, and other demographic information.
Medical Information: Health history, assessment results, treatment plans, and other relevant medical records.
Insurance Information: Details related to your accident benefits or other insurance coverage.
Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and similar technologies when you visit our website.
2. How We Collect Information
We collect information through various channels:
Directly from You: When you contact us, complete intake forms, participate in assessments, or communicate with our team.
From Third Parties: With your consent, we may receive information from your legal representatives, insurance providers, or other healthcare professionals involved in your care.
Automatically: Through website analytics tools when you visit our site.
3. How We Use Your Information
Your information is used for the following purposes:
Providing Medical Assessment Services: To assess your needs, develop treatment plans, and facilitate your recovery.
Claim Management: To prepare and submit claims to insurance companies, communicate with adjusters, and manage the administrative aspects of your claim.
Communication: To communicate with you, your legal representative, and other relevant parties regarding your assessment, treatment, and claim status.
Internal Operations: For quality improvement, data analysis, research (anonymized where possible), and to ensure compliance with legal and regulatory requirements.
Website Improvement: To understand website usage patterns and enhance user experience.
4. Disclosure of Your Information
We may disclose your information in the following circumstances:
With Your Consent: To your legal representative, insurance provider, or other healthcare professionals as part of your care coordination.
For Legal and Regulatory Compliance: When required by law, court order, or government regulation.
To Service Providers: To trusted third-party service providers who assist us in our operations (e.g., IT support, administrative services), under strict confidentiality agreements.
In Case of Emergency: To protect your vital interests or the safety of others.
We will never sell or rent your personal or medical information to third parties.
5. Confidentiality and Security
InnovAssess implements robust security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Physical Safeguards: Secure facilities and restricted access to sensitive areas.
Administrative Safeguards: Confidentiality agreements with staff, regular training, and strict adherence to privacy protocols.
Technical Safeguards: Encryption, firewalls, secure networks, and access controls for electronic data.
Our team adheres to strict confidentiality and security protocols to ensure your information is protected at all times.
6. Your Rights
You have the right to:
Access Your Information: Request access to the personal and medical information we hold about you.
Correct Your Information: Request corrections to any inaccurate or incomplete information.
Withdraw Consent: Withdraw your consent for certain uses or disclosures of your information, subject to legal or contractual restrictions.
Complain: Lodge a complaint with a relevant regulatory authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal and medical information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
8. Changes to This Privacy Policy
InnovAssess reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
InnovAssess
289-799-7733 | 437-421-5614